HOW TO ORDER ONLINE
Using the online facility: you will see an ordering menu containing both our lunchtime menu and 60 different staples from the shop. On the left, in the brown column is the different sections to the offering, broken down to
'-Restaurant menu to go.
-Deli and farm shop.
If you click on one of these, further offerings open up. So 'Restaurant menu to go has ' starters' 'mains' & 'puddings'
When you click on one of these, in the middle of the page, the various dishes are listed. Go through this list, click on the item you want and within each item, increase the number of servings (so 1 is for 1 person, 3 would be for 3 people) and then click 'add to order'
Go through the section areas you want on the brown column, add products from farm shop and deli, which are broken down to the various departments like the restaurant menu.
They will fill up in the right-hand column. Then when finished shopping, click either 'delivery' or 'pickup'
Delivery - There is a bit of a glitch in the system when it comes to putting in your address. So please simply start typing your village, select it in the drop-down that starts populating and in 'add delivery instructions' put your address in full. put your contact details in on the next page and then make payment. Cash is a pain for us, we'd massively appreciate online card payment
Pickup - click this and come and pick it up. We will call you when ready or if it's going to be longer than 24 hrs.
Other retailers - We have put in the prices for the other retailers produce as an indicator. When you place the order with them they will sum up their part of the order and give you a call to take payment over the phone. eg- order meat, it will show as a zero value on the order but Kaighin will call you to give you the total and take payment
Minimum Order - We are including a £20 minimum order for delivery. You can add meat on to the order and that is not included in this minimum order requirement. Sorry, we have to sustain the business and can't easily deliver tiny amounts.
This is a massive learning curve for us so please bear with us. Stock levels are highly inconsistent due to supply chain issues but we will do all we can to provide you everything you ask for> more items and non-food based products will be added in the next couple of days.
Order here https://www.applegarthfarm.co.uk/delicatering - it may take a little time to load during peek periods.
TERMS AND CONDITIONS FOR THE SUPPLY OF PRODUCTS BY APPLEGARTH
1.3 You should print a copy of these Terms or save them to your computer for future reference.
1.4 We may amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
1.5 These Terms, and any Contract between us, are only in the English language.
1.6 Separate conditions may apply for separate parts of the business.
2.1 These Terms apply if you are dealing with us as a consumer. If you wish to trade with us in the Workshop of your business, please refer to our trade terms and conditions stated on our trade application forms. Please contact Applegarth for details at HUNGRY@APPLEGARTHFARM.CO.UK
2.2 You may only purchase Products from our site if you are at least 18 years old. In particular, we are not allowed by law to supply intoxicating liquor if you are under the age of 18. If you are under 18, please do not attempt to order Products through our site. Please note, pursuant to the Licensing Act 1964 it is an offence for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £1000. If your order does include intoxicating liquor, please do not be offended if you are asked to supply identification either at the point of order, prior to provision of the order or upon delivery. We reserve the right to withhold delivery of such items if appropriate identification cannot be provided and whilst we will refund the cost of the item you will still be liable for the delivery charge.
2.3 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
BASIS OF SALE
3.1 Our website is set-up to guide you through the steps you need to take to place an order with us. Please take the time to read and check your order at each page of the order process.
3.2 When you confirm and pay for your order, you offer to buy the Products at the prices indicated including any delivery charges that apply to your purchase.
3.3 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in the paragraph below.
3.4 We will confirm our acceptance to you by sending you an email that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
3.5 If we are unable to supply you with a Product, for example, because that Product is not actually in stock or no longer available or because of an error in the price on our site, we will inform you of this by e-mail or telephone and either seek to agree on a substitute Product (amending the price payable only if relevant to the substitute Product) and make changes to the order accordingly upon agreement or cease to process your order. If you have already paid for the Products and we cease to process the order, we will refund you the full amount as soon as possible and this shall be our full liability in this regard.
PAYMENT AND PRICES
4.1 The price of the Products and our delivery charges will be as quoted on the site at the time you submit your order and will be advised during the check-out process before you confirm your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, if we discover an error in the price of the Product(s) you ordered, please see Paragraph 4.5 for what happens in this event.
4.2 The price of a Product is VAT inclusive (where applicable) at the applicable current rate chargeable in the UK for the time being. VAT receipts are available on request.
4.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders already placed.
4.4 Payment can be made online using Master Card, Visa, Switch, Delta, Maestro and PayPal. Payment for the Products and all applicable delivery charges is in advance.
4.5 It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
(a) where the Product’s correct price is less than the price stated on our site, we will refund the difference when dispatching the Products to you. However, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and
(b) if the Product’s correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price.
4.6 Invoices will be delivered with your parcel.
5.1 To UK addresses within the indicated radius will be charged at £5 and if ordered before 1pm for next day delivery.
Please note, we cannot guarantee delivery at a specified time.
Orders containing both fresh produce and dry goods (packaged produce, condiments, tins and drinks) will be dispatched from the same location, meaning you will receive only one delivery.
5.2 All deliveries require a signature at the point of receipt. If the delivery service is unable to obtain a signature because the recipient is out please contact us by calling 01428 712777. Please note you cannot alter the delivery address once the order is placed.
5.3 Applegarth also cannot be held liable for failure to deliver or delays in delivery due to circumstances beyond our control including, but not limited to traffic, emergencies or adverse weather.
5.4 We will aim to deliver next day but this cannot be guaranteed. Customer shall not be entitled to a refund of any value if the delivery is up to a day late.
5.5 You will be charged in full if we attempt to deliver to the address that you have provided for delivery without success (although we will make reasonable endeavours to contact you to discuss).
6.1 In the circumstance that we are unable to fulfil your order due to stock availability we will call and email you to advise on the next best delivery day, or suggest a substitute. Applegarth also cannot be held liable for failure to deliver due to circumstances beyond our control.
6.2 Applegarth does not offer an International Delivery Service for online orders.
6.3 Fresh products are sent packed in insulated cool boxes with ice packs.
6.4 Delivery will be completed when we deliver the Products to the address you gave us. We do not deliver to third party courier companies.
6.5 The Products will be your responsibility from the completion of delivery.
6.6 You own the Products once we have received payment in full, including all applicable delivery charges.
CANCELLATION AND RETURN
7.1 As a consumer, you have a legal right to cancel a Contract during the period set out in Paragraph 7.3 below. This means that during such period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
7.2 However, this cancellation right does not apply in the case of any custom-made or personalised Products (including but not limited to bespoke hampers) or for any fresh food items given that they are liable to deteriorate or expire rapidly or any long-life food and drink item where the seal has been broken, due to hygiene and health protection reasons.
7.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we email you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered.
You can cancel the order before we provide the Dispatch Confirmation.
8.1 To cancel a Contract in accordance with your legal right to do so, you just need to let us know by calling 01428 712777 or emailing HUNGRY@APPLEGARTHFARM.CO.UK
8.2 If you cancel the Contract, we will:
(a) refund the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
(b) refund any delivery charges you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method);
(c) process the refund due to you as soon as possible and, in any case, within the following deadlines:
(i) if you have received the Product or we have dispatched it to you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us;
(ii) if we have not dispatched the Product: 14 days after you inform us of your decision to cancel the Contract.
8.3 If you have returned the Products to us because they are faulty or misdescribed, we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day, we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
8.4 We refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
7.8 If the Products were delivered or dispatched to you before you decide to cancel your Contract:
(a) unless the Products are faulty or not as described (in this case, see Paragraph 7.6), you will be responsible for the cost of returning the Products to us.
8.5 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this section or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
8.6 Every effort is made to ensure that all the information provided on the Applegarth website is correct at the time of publishing but we make no warranties or representations as to its accuracy.
8.7 The images of the Products on our site are illustrative only. Your Products may vary slightly from those images. Sometimes our images use props, in these cases, the product description or list clearly defines what is being advertised for purchase.
8.8 Where the product is a collection of many products, such as our hamper ranges, a full list is supplied.
9.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
9.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9.3 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the statutory rights laid down by the Consumer Rights Act 2015; and
(e) defective products under the Consumer Protection Act 1987.
EVENTS OUTSIDE OUR CONTROL
10.1 We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in Paragraph 10.2.
10.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or another natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
10.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
You may cancel a Contract affected by an Event Outside Our Control. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges and this shall be our full liability in this regard.
COMMUNICATIONS BETWEEN US
11.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
11.2 Other than for methods of communication as are expressly referred to in these Terms, if you wish to contact us in writing for any other reason, you can send this to us by e-mail to HUNGRY@APPLEGARTHFARM.CO.UK
or by paid post to Hampshire's Finest Ltd., Applegarth Farm, Headley Road, GU26 6JL. You can always contact us phone on 01428 712777 too.
11.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
11.4 For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your legal rights.
OTHER IMPORTANT TERMS
12.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
12.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
12.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
12.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
12.5 We intend to rely upon these Terms and any document expressly referred to in them in relation to the Contract between you and us. If you require any changes, please make sure you ask for these to be put in writing. This can help avoid any problems about what you expect from us and what we expect from you.
12.6 Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. We will not file a copy of the contract between us.
12.7 If you have any queries, complaints, suggestions or comments about our Products, Services or these Terms please contact us by emailing HUNGRY@APPLEGARTHFARM.CO.UK.
‘we’, ‘us’, ‘our’ means Hampshire's Finest, a company registered in England under company number 07737726 and with our registered office at The Windmills, St Mary’s Close, Alton, Hampshire. Our main trading address is Hampshire's Finest Ltd., Headley Road, Grayshott. GU26 6JL. Our VAT number is GB125214159.
‘you’, ‘your’, means one of our customers.