TERMS & CONDITIONS
Hampshire's Finest Ltd c/o Applegarth Farm, Headley Road, Grayshott Hampshire, GU26 6JL
The contract between us:
When you place an order to purchase items using our Website this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarising the details of your order ("Order Confirmation E-mail"). We accept your order only when we send an e-mail confirming that we have either:
Despatched the items in your order ("Despatch Confirmation E-mail"). The contract between us is formed at the point we send the Despatch Confirmation E-mail in respect of those items mentioned in the Despatch Confirmation E-mail and an agreed a delivery / pickup time for the product.
Hampshire's Finest Ltd reserves the right to substitute any item with another of similar or greater value if any item is unavailable. We will always personally choose as close a substitute as possible.
Colours, specifications and dimensions of products
We have made every effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor, we cannot guarantee that your monitor's display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our Website without prior notice.
Restaurant management reserve the right to refuse service to anyone who may be: intoxicated, abusive or display inappropriate behaviour. [Inappropriate behaviour will be deemed by management themselves]
Deposits for Restaurant - We require a £5 per person deposit If your booking is for 8 people or more. In the event of a "no show" your deposit will be not be refunded. If you wish to cancel your booking we are happy to refund your deposit if we receive your cancellation within 48 hours of the event/booking. After 48 hours, should we have a waiting list for the event and your booking / table is filled, we will then be happy to refund you the full amount.
Other events such as Beef & Liberty (Chateaubriand Evenings) deposits are £10 per person and are always busy evenings therefore there will be a waiting list.
Closing date for promotions unless stated as otherwise is 3 weeks.. Entrants must be 18 or over. Entry is limited to one per household. All additional charges incurred during the day are to be paid upon departure. Spa day is subject to availability, excludes Bank Holidays, is non- transferable and cannot be re-sold or used in conjunction with any other offer. Inclusive treatment is a Band A treatment. No cash alternatives will be offered.
Gift vouchers must be presented on arrival at the restaurant or shop
Valid for 12 months from date issued
No change will be given if final bill is less than the voucher total
All extras will be charged at full price plus service charge
Please notify reservations when booking that you wish to pay all / part of your bill with a gift voucher
Bookings are subject to availability at the time of booking
May only be redeemed once
May not be exchanged for cash
Strictly non-refundable or transferable
Gift vouchers are available for redemption at Applegarth Farm and are provided by our trading company, Hampshires Finest Ltd.
Terms and conditions for booking a cookery course:
Payment should be made in full prior to the course.
We need 14 days’ notice of cancellation of a booking. If cancellation is made within 14 days of the course a refund will not be given. If there is a waiting list for the course we will do our best to fill your place/s in which case we would offer a full refund.
If you are unable to attend you are very welcome to send someone in your place.
Health and safety - we have completed risk assessments for all our courses and take the safety of all our attendees extremely seriously. At the start of each course we outline the health and safety procedures for the course. Children’s and teenager’s courses – we will be using sharp knives and there will be hot pans and trays that the young people will handle. Cuts and burns are the most frequently occurring minor injuries. There is a first aid trained member of staff on the premises during any course.
Children aged 7-12 attending the course - our worktops are normal adult height of about 90cm. If your child is on the smaller side we do have steps for them to stand on, but please be aware that this does increase their risk of having an accident by falling off it. Please make your own assessment, knowing your child’s height and capabilities, of whether this is a suitable arrangement.
Children and young adults – if we feel at any time that the behaviour of an attendee is endangering or offending other attendees they will be asked to leave the course and the emergency contact will be asked to come and collect them.
Please wear appropriate footwear – children should not wear flip flops or high heeled shoes and ideally arms should be covered to prevent burns to lower arm. It is recommended that toes should be covered by footwear as dropping a knife, hot liquid or a hot pan on feet is a possibility.
Snow – if we are unable to run a course or attendees are unable to attend due to snowy conditions then we will reschedule the course at a later date or transfer you to another course of your choice.
Please notify us of any food allergies, intolerances or preferences on booking as it is very difficult to make changes on the day of the course.
It is illegal in the UK to sell alcohol to persons under the age of 18. It is also an offence for persons under 18 to purchase or attempt to purchase Alcohol. It is also illegal for anyone over the age of 18 to purchase alcohol for a minor. By placing an order with Hampshire's Finest Ltd you are confirming that you are legally entitled to purchase alcohol.
Complaints / customer feedback
Hampshire's Finest Ltd are extremely keen to hear from our customers, be it positive or negative. We strive to provide the finest experience that we can but also recognise that situations do arise that are not satisfactory to our customers. We will remedy these problems as quickly and personably as possible. Please don't hesitate to get in contact via email or telephone to firstname.lastname@example.org or call 01428 712777 .