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Farm shop and restaurant, Grayshott, Hampshire 

Terms

TERMS & CONDITIONS

Hampshire's Finest Ltd c/o Applegarth Farm, Headley Road, Grayshott  Hampshire, GU26 6JL

The contract between us:
When you place an order to purchase items using our Website this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarising the details of your order ("Order Confirmation E-mail"). We accept your order only when we send an e-mail confirming that we have either:
Despatched the items in your order ("Despatch Confirmation E-mail"). The contract between us is formed at the point we send the Despatch Confirmation E-mail in respect of those items mentioned in the Despatch Confirmation E-mail and an agreed a delivery / pickup time for the product.

 



Substitutions
Hampshire's Finest Ltd reserves the right to substitute any item with another of similar or greater value if any item is unavailable. We will always personally choose as close a substitute as possible. 

Colours, specifications and dimensions of products
We have made every effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor, we cannot guarantee that your monitor's display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our Website without prior notice.

Alcohol:
It is illegal in the UK to sell alcohol to persons under the age of 18. It is also an offence for persons under 18 to purchase or attempt to purchase Alcohol. It is also illegal for anyone over the age of 18 to purchase alcohol for a minor. By placing an order with Hampshire's Finest Ltd you are confirming that you are legally entitled to purchase alcohol.

Complaints / customer feedback: 
Hampshire's Finest Ltd are extremely keen to hear from our customers, be it positive or negative. We strive to provide the finest experience that we can but also recognise that situations do arise that are not satisfactory to our customers. We will remedy these problems as quickly and personably as possible. Please don't hesitate to get in contact via email or telephone to hungry@applegarthfarm.co.uk or call 01428 712777

Restaurant & Service:  
Restaurant management reserve the right to refuse service to anyone who may be: intoxicated, abusive or display inappropriate behaviour. [Inappropriate behaviour will be deemed by management themselves]

Deposits for Restaurant - We require a £5 per person deposit If your booking is for 8 people or more.  In the event of a "no show" your deposit will be not be refunded.  If you wish to cancel your booking we are happy to refund your deposit if we receive your cancellation within 48 hours of the event/booking. After 48 hours, should we have a waiting list for the event and your booking / table is filled, we will then be happy to refund you the full amount.

Other events such as Beef & Liberty (Chateaubriand Evenings) deposits are £10 per person and are always busy evenings therefore there will be a waiting list.  

Promotional events 

Grayshott Spa promotion: Closing date is 24th June 2017. Entrants must be 18 or over. Entry is limited to one per household. All additional charges incurred during the day are to be paid upon departure. Spa day is subject to availability, excludes Bank Holidays, is non- transferable and cannot be re-sold or used in conjunction with any other offer. Inclusive treatment is a Band A treatment. No cash alternatives will be offered.

Gift Vouchers

  • Gift vouchers must be presented on arrival at the restaurant or shop
  • Valid for 12 months from date issued
  • No change will be given if final bill is less than the voucher total
  • All extras will be charged at full price plus service charge
  • Please notify reservations when booking that you wish to pay all / part of your bill with a gift voucher
  • Bookings are subject to availability at the time of booking
  • May only be redeemed once
  • May not be exchanged for cash
  • Strictly non-refundable or transferable
  • Gift vouchers are available for redemption at Applegarth Farm and are provided by our trading company, Hampshires Finest Ltd.

 

 

Website Security: 
Our Payment Service Provider is Sage Pay (formerly Protx) the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.

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