CORONAVIRUS FAQ

Updated 22 February 2021

Subject to government restrictions being eased inline with todays roadmap, our restaurant will reopen on Monday 12 April for bookings outside in our Kitchen Garden & Terrace area. You can make a booking by clicking here, safe in the knowledge that we will have all the necessary safety precautions in place and that all reservations can be moved should the roadmap alter again.  

We know you’ve got lots of questions about the steps we’ve taken and the protocols in place – and we’ve tried to answer them here. If there’s anything we haven’t covered and that you want to know, please contact us. 

Q: What tier is Applegarth in?

A: We are located in a Tier 4 area (last updated updated 22 February 2021).

 

Q: What are the tier 4 restrictions?

  • Households are not allowed to mix, but one person is allowed to meet with one other person outside in a public space

  • Our restaurant is closed but you are allowed to shop at the farm  

  • You cannot travel between tiers if you are living in a tier 4 area

  • Both staff and guests will be required to wear a mask at all times inside 

  • Please only visit us if you are well and have a genuine reason 

 

Q: I want to cancel/postpone my booking. How do I do this?

A: We will also happily change the date on any restaurant bookings you have made. You can do this via our online booking portal or by contacting hungry@applegarthfarm.co.uk

Q: What precautions have you taken to prevent the spread of coronavirus?

A: We always strive to go above and beyond the standards expected by our customers, and our approach to the current situation is no exception. We have undertaken risk assessments at Applegarth, allowing us to ensure that from the moment you arrive, you feel safe, at home and able to enjoy your meal or shopping experience.

We deep clean before opening, with hand sanitising stations added throughout. In our restaurants, our seating arrangements allow for 1m+ social distancing and, where possible, we have separate entrances and exits, with a one-way system allowing for smooth access throughout.

Every single team member has undertaken training, enabling them to do what they do best – look after you, keep you safe and make sure you leave happier than when you arrived.

To protect our guests and our team members, we will be asking customers not to travel if they are displaying symptoms of coronavirus or if they are travelling from an area currently in a local lockdown. 

Q: How are you collecting details for NHS Test & Trace?

A: When you arrive at Applegarth, we will ask you to complete a mandatory Track and Trace registration using your NHS Test & Trace app. We have also made QR codes available and these will also provide an alternative for anyone who hasn’t got the NHS app.

If you prefer to use our system, you will need to scan the QR code using the camera on your smartphone (IOS or Android), which will take you directly to a Track and Trace registration form. It is a legal requirement that we ask at least one member of each party to register their details and we hope our customers will play their part in this important exercise. If you don’t have a smartphone or have signal issues, we will collect your registration on paper and dispose of this securely after the data retention period has ended.

Any Track and Trace data collected is held for a maximum of 21 days from the date of the last registered visit. If you have WIFI enabled on your phone and visit us more than once, we may be able to recognise your phone and automatically register you, however, it is important that you complete the registration process on every visit regardless. Registration details captured on paper will be securely destroyed at the end of the 21-day period.

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GU26 6JL

01428 712777

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